Frequently Asked Questions
Find answers to common questions about WAIX HAIR SALON
How do I place an order?
Browse our products, add items to your cart, and proceed to checkout. You can pay with PayPal or credit card via Stripe. You will receive an order confirmation email once your order is placed.
What payment methods do you accept?
We accept PayPal and all major credit cards (Visa, Mastercard, American Express, Discover) processed through Stripe. All transactions are secure and encrypted.
How long does shipping take?
Standard shipping typically takes 5-7 business days within the continental United States. Expedited shipping options are available at checkout for faster delivery.
Do you offer free shipping?
Yes! We offer free standard shipping on all orders over $99. Orders under $99 have a flat shipping rate of $9.99.
What is your return policy?
We accept returns within 30 days of delivery for most items in their original, unused condition. Please visit our Returns page for detailed instructions and any exceptions.
How do I track my order?
Once your order ships, you will receive a shipping confirmation email with a tracking number. You can also view your order status in your account under Order History.
Can I cancel or modify my order?
You can request to cancel or modify your order within 1 hour of placing it by contacting our support team. After that, we begin processing and may not be able to make changes.
Do you ship internationally?
Currently, we only ship within the United States. We are working on expanding to international destinations in the future.
How do I contact customer support?
You can reach us through our Contact page, email us at support@example.com, or call us at 1-800-555-0199. Our support hours are Monday through Friday, 9 AM to 6 PM EST.
Are your products genuine?
Yes, all products sold on our site are genuine and sourced from authorized distributors. We stand behind the quality and authenticity of every item we sell.